Our Policies

** Covid-19 Winery Practices Update **

May 22, 2020
As New York is gradually opening up businesses (Phase 1 currently), we at Red Tail Ridge still are unable to receive guests in our Tasting Room. Our team continues to monitor the ever-changing Covid-19 situation so we can enhance our plan to operate safely for both staff and visitors. Our Tasting Room is part of Phase 3. No walk-in service, nor tastings available at this time. We ask you please do not enter the Tasting Room. If you need service, someone will be right with you. 

 However, we continue to offer curbside pick-up 7 days a week.

Mondays - Saturdays 10 am - 5 pm

Sundays 11 am - 5 pm

 There are two easy ways to place orders with us! 

 (1) online - use the NY shop page button for pick-ups. You can indicate date/time preference in the 'special instructions' prompt field at checkout.

 (2) by phone, email - call the Tasting Room at 315-536-4580, or email tastingroom@redtailridgewinery.com. We can process CC over the phone for contactless payment.

 A staff member will confirm the pick-up with you during processing.

 We have same day pick-up available for pre-placed orders, and we request you call ahead when you're en route, or in our lot, so Geoffrey or another staff member can assist you.


Privacy Policy

When you do business with Red Tail Ridge Winery you can expect that your personal information will be kept private and confidential. At Red Tail Ridge Winery we are committed to maintaining your privacy and safeguarding your account, transaction, and personal information. Such information is considered confidential and non-public and will not be sold to any third party.  However, when you visit redtailridgewinery.com some basic information is collected to create summary statistics for us only to evaluate. This helps us understand how visitors browse our site, so that we can make their shopping experience better. Information collected include (but are not limited to): your computer's IP address, the type of browser you are using, what pages you viewed on our website and how long you stayed on each page.

 

Credit Card Information

Red Tail Ridge Winery cannot view your entire credit card information. When you are asked for credit card information during online wine purchases, your credit card number is encrypted and tokenized for the bank transaction. This is to ensure the safety of your credit card and to prevent fraud. All purchases are completed under a SSL - a standard internet security measure.

 

Shipping Policy

In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. A person 21 years of age or older must be present to sign for shipments of alcoholic beverages. Items usually arrive with in 7-10 business days and you will be emailed a tracking number when your order has shipped.

Return Policy

If you have purchased a flawed wine from our tasting room or online stores, we will replace the flawed wine with proof of purchase.  We ask that you return the flawed wine in the original bottle to us so we can examine it. If you are not sure what a flawed wine is, please contact us with your observations. Overall, if you are not completely satisfied with any item you buy from us, please contact us.

 

Age Restriction Policy

There are no materials, images, or words on this website that would normally raise any issue about age appropriateness. Alcoholic beverages may NOT  be purchased by persons under 21 years of age and you will be required to give proof of age for any wine purchases off our online stores. 

Government Warning 
(1) According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. (2) Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery, and may cause health problems.

Accessibility 

 Red Tail Ridge Winery continues to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on www.redtailrigdewinery.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. Therefore, if you are unable to access any part of our website, please call us directly at 315-536-4580 or email us at tastingroom@redtailridgewinery.com 

California Prop 65 For all orders shipping to CA
WARNING: This product can expose you to chemicals including Bisphenol A (BPA), which are known to the State of California to cause birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. For a list of products go to: www.prop65bpa.org.​

WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information, visit www.P65Warnings.ca.gov/alcohol.

846 State Route 14 

Penn Yan, NY 14527 

(315)-536-4580

tastingroom@redtailridgewinery.com

Can't access part of our website?  Please call us directly for wine orders or general questions: 315-536-4580

or email us directly by clicking this link: email the winery 

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Copyright © 2019 Red Tail Ridge Winery | Policies